INDULGING

Return Policy

Last Updated: August 2024

At Indulging, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it to us for a full refund or an exchange under the conditions described below.

1. 30-Day Return Window

We offer a 30-day return policy for most of our products. All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

2. Return Process

To return an item, please email customer service at buy@indulging.online to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:

Indulging Returns
Attn: Returns [RMA #]
East-Legon
Accra, Ghana

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

3. Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

4. Exceptions

The following items cannot be returned or exchanged:

  • Opened software or digital downloads.
  • Gift cards.
  • Items marked as "Final Sale" or "Clearance".
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